After-Sales Support

Sourcing doesn't end when your shipment leaves the port. Issues can arise - damaged goods, missing items, quality disputes, or warranty claims. I act as your advocate, mediating directly with suppliers in Chinese so you don't have to fight language barriers and time zones.

I track every order, maintain supplier relationships, and provide ongoing support for repeat sourcing. You always know who you're dealing with — no account manager hand-offs.

• Dispute Mediation: I negotiate directly with suppliers to resolve quality and quantity issues
• Replacement Parts: Coordinate replacements or repairs for defective products
• Supplier Relationship Management: I maintain ongoing relationships so your future orders run smoothly
• Direct Point of Contact: A direct point of contact for all post-order questions